Website Terms of Use

1. About us

This website (www.gemmakeaney.com and www.gemmakeaney.co.uk, “the site”) is run by Gemma Keaney, trading through Lancara Ltd, a company registered in England and Wales (Company No. 10854077), registered office 181 Graham Road, Hackney, London, E8 1PD (“we”, “us”, “I”).

You can contact us at [email protected].

By using the site, you agree to these Terms of Use. If you don’t agree, please don’t use the site.

2. What we offer

Through this site we offer:

information, articles and free resources; individual IFS therapy and IFIO couples therapy, provided under a separate written client agreement; online educational programmes, including Same Dance, New Steps - Relationship Foundations for Couples, provided under separate Programme Terms, which you agree to at checkout.

If there is any conflict between these Terms of Use and a client agreement or the Programme Terms, the client agreement or Programme Terms apply.

3. Educational content, not therapy

Articles, resources and online programmes on this site are educational. They are not therapy, counselling, medical or psychological advice, and they are not a substitute for working with a qualified professional. Reading or using them does not create a therapeutic relationship with us.

If you are in crisis or worried about your safety, please contact your GP, NHS 111, Samaritans (116 123) or, in an emergency, 999.

4. Who can use our paid services

Our online programmes are for adults (18 and over) located in the United Kingdom. They are not available to people located outside the UK or in the United States or Canada.

5. The models we draw on

Our work is informed by Internal Family Systems (IFS), developed by Richard C. Schwartz, PhD; Intimacy from the Inside Out (IFIO), developed by Toni Herbine-Blank; and the Developmental Model of Couples Therapy (Dr Ellyn Bader and Dr Peter Pearson, The Couples Institute). Our materials are our own independent interpretation. We are not affiliated with, endorsed by, or certified by the IFS Institute, IFIO, or The Couples Institute.

6. Using the site

You may use the site for your own personal, non-commercial purposes. Please don’t:

misuse the site, introduce viruses or malicious code, or try to gain unauthorised access to it or its systems; copy, reproduce, republish or distribute content from the site except as allowed in section 7.

7. Intellectual property

All content on the site, including text, images, videos, downloads and branding, belongs to Lancara Ltd or is used with permission. You may view it, and print or download a copy of individual pages for your own personal use. You may not use it commercially, or share or republish it, without our written permission.

8. Accuracy and availability

We try to keep information on the site accurate and up to date, but we don’t guarantee that it is complete or current. We may change or remove content, or suspend the site, at any time. We are not responsible if the site is unavailable for reasons outside our reasonable control.

9. Links to other sites

The site may link to other websites and resources. We don’t control them and aren’t responsible for their content or how they handle your data.

10. Privacy and cookies

Our Privacy Policy explains how we collect and use personal information, including through forms, email and cookies. [Our Cookie notice / banner explains which cookies are used and lets you choose.]

11. Our responsibility to you

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under English law. If you are a consumer, nothing in these Terms affects your statutory rights.

Subject to that, we are not responsible for any loss arising from your use of free content on the site, or for any indirect or consequential loss.

12. Changes to these Terms

We may update these Terms from time to time. The version on the site when you use it applies. The date at the top shows when they were last updated.

13. Law and jurisdiction

These Terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, or in the courts of the part of the UK where you live.